Hydrologics FAQ



Frequently Asked Questions


 About Hydrologics / Bright Star Water Sdn Bhd




I haven’t heard/see your brand before. Can you tell me more?


We are a water filtration company based in Singapore. Our filter membrane manufacturing line is in China. Combined manufacturing and water filtration experience of over 30 years





Where are you located?


We are located at Bandar Rimbayu Township near Kota Kemuning. Our Address : 15, Jln Flora 2/1, Bandar Rimbayu, 42500 Telok Panglima Garang, Selangor.





Where is your product from?


All Hydrologics’s product sold in Malaysia and Singapore are fully manufactured and imported from CHINA.





Who is Hydrologics’s Partner?


Here are the list of our official Hydrologics partners.

  • Pharmart 

  • Live It Up (One Utama)

  • Topware Solutions (Klang

  • Billion Supply & Engineering Works (Klang)





What is special about Hydrologics Water Station?


Hydrologics water stations provides clean drinking water with all beneficial minerals. Our filtration system is able to eliminate 99.9% of heavy metal and bacteria from the original water source.





What are the differences between Hydrologics Clean water and RO water?


Hydrologics Clean water 

  1. 3 Stage Nanofiltration Filter

  2. Eliminate 99.9% of heavy metals , harmful bacteria and odours.

  3. Remain all beneficial minerals

  4. No wastage of water

RO water

  1. Wastage of discharge water

  2. No minerals







I received damaged/ defective item, what should I do?


To ensure immediate return, please wrap the product in the original packaging, complete with all the accessories and purchase invoices and call +603-5525-1588 to arrange a return. Click here to understand more about our return policy.





How long is the quality evaluation process & return process?


Quality evaluation process may take up to 2 – 3 business days.

Return process may take up to 2 – 3 days.





What is Hydrologics Return Policy?


All Hydrologics product sold by Hydrologics & Hydrologics Partners are  covered under Hydrologics 10 days Exhange and Return Policy. Read more on our Exhange and Return Policy here.







Where can I find / buy Hydrologics Products?


You can find and purchase our product at our e-store or visit our showrooms. 

E- store : www.hydrologics.my

Facebook : @hydrologics.my

Instagram : @hydrologics.my

Lazada : https://www.lazada.com.my/shop/hydrologics/

Shopee: https://shopee.com.my/hydrologicsmy






How do I install my filter?


Click here to go to our youtube video support page, for video instructions and installation guide for all of our product series. 





Does Hydrologics provide on-site installation/ support?



Yes, we do. You can reach our customer service representative at +603 5525 1588 to enquire more about our on-site support.





What happens if there is a problem with my water filter?


You can reach us at +603 5525 1588 to talk to our customer service representative. Should the problem persist after the consultation, we will arrange for a technician visit.





Does Hydrologics supply water filtration for both homes and offices?



Yes, Hydrologics supplies water filtration system for both home use, office use, industrial use and commercial use.





Can I place an order by phone?


You may place a order through phone by calling +603 5525 1588





How safe is it to order online?


Our E-STORE is SSL ( secure sockets layer ) encrypted and payment is done through Lazada & Shopee e-payment gateway is also encrypted for your peace of mind.





Can I amend my orders?


Unfortunately, our system doesn’t allow you to amend your orders after checking out. However you can reach us at our social media or reach us at +603 5525 1588 to make amendments with us manually.





Can I cancel my orders?


Unfortunately, our system doesn’t allow you to cancel your orders after checking out. However, you may contact our customer service representative to arrange for a refund and exchange within 10 working days. Terms and condition apply.