Hydrologics
Frequently Asked Questions
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About Hydrologics / Bright Star Water Sdn Bhd |
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I haven’t heard/see your brand before. Can you tell me more? |
We are a water filtration company based in Singapore. Our filter membrane manufacturing line is in China. Combined manufacturing and water filtration experience of over 30 years
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Where are you located? |
We are located at Bandar Rimbayu Township near Kota Kemuning. Our Address : 15, Jln Flora 2/1, Bandar Rimbayu, 42500 Telok Panglima Garang, Selangor.
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Where is your product from? |
All Hydrologics’s product sold in Malaysia and Singapore are fully manufactured and imported from CHINA.
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Who is Hydrologics’s Partner? |
Here are the list of our official Hydrologics partners.
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What is special about Hydrologics Water Station? |
Hydrologics water stations provides clean drinking water with all beneficial minerals. Our filtration system is able to eliminate 99.9% of heavy metal and bacteria from the original water source.
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What are the differences between Hydrologics Clean water and RO water? |
Hydrologics Clean water
RO water
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Returns |
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I received damaged/ defective item, what should I do? |
To ensure immediate return, please wrap the product in the original packaging, complete with all the accessories and purchase invoices and call +603-5525-1588 to arrange a return. Click here to understand more about our return policy.
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How long is the quality evaluation process & return process? |
Quality evaluation process may take up to 2 – 3 business days. Return process may take up to 2 – 3 days.
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What is Hydrologics Return Policy? |
All Hydrologics product sold by Hydrologics & Hydrologics Partners are covered under Hydrologics 10 days Exhange and Return Policy. Read more on our Exhange and Return Policy here.
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General |
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Where can I find / buy Hydrologics Products? |
You can find and purchase our product at our e-store or visit our showrooms. E- store : www.hydrologics.my Facebook : @hydrologics.my Instagram : @hydrologics.my Lazada : https://www.lazada.com.my/shop/hydrologics/ Shopee: https://shopee.com.my/hydrologicsmy
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How do I install my filter? |
Click here to go to our youtube video support page, for video instructions and installation guide for all of our product series.
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Does Hydrologics provide on-site installation/ support?
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Yes, we do. You can reach our customer service representative at +603 5525 1588 to enquire more about our on-site support.
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What happens if there is a problem with my water filter? |
You can reach us at +603 5525 1588 to talk to our customer service representative. Should the problem persist after the consultation, we will arrange for a technician visit.
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Does Hydrologics supply water filtration for both homes and offices?
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Yes, Hydrologics supplies water filtration system for both home use, office use, industrial use and commercial use.
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Can I place an order by phone? |
You may place a order through phone by calling +603 5525 1588
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How safe is it to order online? |
Our E-STORE is SSL ( secure sockets layer ) encrypted and payment is done through Lazada & Shopee e-payment gateway is also encrypted for your peace of mind.
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Can I amend my orders? |
Unfortunately, our system doesn’t allow you to amend your orders after checking out. However you can reach us at our social media or reach us at +603 5525 1588 to make amendments with us manually.
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Can I cancel my orders? |
Unfortunately, our system doesn’t allow you to cancel your orders after checking out. However, you may contact our customer service representative to arrange for a refund and exchange within 10 working days. Terms and condition apply.
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