Terms and Conditions for Hydrologics 30 Days Money-Back Guarantee:-



We, BRIGHT STAR WATER SDN BHD, offer a 30 Days’ Money-Back Guarantee (“Promotion”) to you if you are not fully satisfied with your purchase and wish to request a refund from us. This Promotion is governed by these terms and conditions stated below. Each customer agrees that he / she has read and understood the Terms and Conditions and agrees to the Terms and Condition by continuing to request a refund from us. 



To proceed with your return & refund from us, by following the terms and condition below:- 


1.             Any request for this Promotion shall be made within thirty (30) days from the date of your receipt.


2.              Please download the Refund Request Form via the link provided herein FORM LINK and fill in the necessary details required in the Refund Request Form.


3.             Please provide us with one (1) copy of your original receipt upon submitting the Refund Request Form to us.


4.             The relevant Hydrologics product(s) purchased by you must be in their original conditions with their packaging intact. If the original packaging is unavailable,                       you must notify us for our consideration and we reserve the right not to process your request.


5.             Please take note that bank statements and phone screenshots of any online transactions will not be accepted by us.


6.             Any shipping costs to return your product(s) to us at our headquarters will be at your expenses. We will not refund any shipping costs to you.


7.             We will not be responsible if there is any damage to your products caused by your fault, including but not limited to bad handling by yourself or shipping and                        we further reserve the right to reject your request even after we have approved your application.


8.             Any refund will be credited to your designated bank account within fifteen (15) working days from the date of receipt of our written confirmation.




We hereby reserve the right to unilaterally amend, suspend, or terminate all or any part of this Promotion for any reasons whatsoever. For more details kindly please contact us at +603-5525-1588 available on Mondays - Fridays 8.30am to 6.00pm.